General FAQs
Answers before checkout.
The basic information users need to understand VPS Malaysia services, locations, billing, affiliate rules, cancellations and support paths.
Answer First
What does this FAQ cover?
It covers Dedicated Server, Forex VPS, Windows VPS, Linux KVM VPS, Linux VPS, cPanel VPS, Web Hosting, Reseller Hosting, Domain Name, Billing and Invoice, Affiliate Program, Service Cancellation and Contact Us questions from the VPS Malaysia General FAQs source.
All FAQ Groups
Grouped for faster scanning.
Dedicated Server Hardware, root access, MY03 location, upgrades and responsibility boundaries. 8 answers
What is a Dedicated Server? View answer
A dedicated server is a physical server where you can privately run different services through VPS Malaysia's premium network.
What is RAID? View answer
RAID links multiple hard disks so the operating system sees them as one. It helps protect data and can improve server performance. VPS Malaysia provides both software and hardware RAID for dedicated server clients.
Will I have root access? View answer
Yes. VPS Malaysia allows root access when the dedicated server is unmanaged.
What software or application can I install? View answer
You can install and run any software or application you want.
How often do you monitor the data center and servers? View answer
VPS Malaysia has an on-site team monitoring the data center and servers 24/7, including holidays.
Where are the Dedicated Servers and IPs located? View answer
Dedicated Servers are located at MY03 Data Center, Malaysia. The IPs are located in Malaysia.
Can I upgrade to a higher plan in the future? View answer
Yes. You can upgrade your dedicated server anytime and add extra software, hardware and selected features from the control panel.
Who is responsible for server hardware? View answer
VPS Malaysia checks leased hardware components and replaces failed covered components for free after inspection. Hardware coverage includes hard disk, processor, motherboard, NIC card, RAM and other leased-server hardware. It does not include data recovery from backup disks or tapes, or software reinstallation.
Forex VPS Trading VPS usage, MT4/MT5, locations, upgrades and application limits. 10 answers
What is Forex VPS Hosting? View answer
Forex VPS Hosting lets forex traders run automated trading techniques such as MQL5 Signal, Copy Trade and Expert Advisors 24/7 on a virtual machine to reduce downtime from connectivity and technology failures.
What are the advantages of Forex VPS for Forex EA? View answer
The key benefits are internet connection stability, power redundancy and access from anywhere.
How many MetaTrader instances can run in my VPS? View answer
VPS Malaysia does not limit the number of MetaTrader instances. The practical number depends on the chosen VPS plan. Around 6 MetaTrader instances can run on 1 GB RAM if no backtest is running.
Can I connect from my smartphone? View answer
Yes. You can connect using RDP software from the Play Store or App Store by searching for Remote Desktop.
How much technical knowledge do I need? View answer
You do not need technical knowledge to set up the VPS. VPS Malaysia handles setup and sends access instructions in the welcome email.
What is the operating system for Forex VPS? View answer
Windows OS.
Where are the Forex VPS servers located? View answer
Forex VPS is available in New York, Amsterdam and Malaysia MY03 Data Center.
Can I upgrade to a higher plan? View answer
Yes. You can upgrade when needed, and the upgrade is applied with a single reboot.
Can I host other applications on Forex VPS? View answer
No. Forex VPS is limited to forex trading software. Applications such as Apache or MySQL are not allowed on the Forex VPS server.
What is the difference between Forex VPS and Windows VPS? View answer
Forex VPS is optimized for trading stability and fast execution at hardware and software level. Maintenance is scheduled outside trading hours where possible.
Windows VPS Windows Server virtualization, location, app installs and upgrades. 6 answers
What is Windows VPS Hosting? View answer
A Windows VPS is a virtual private server running Microsoft Windows Server. Different Windows Server versions use different resource levels.
What are the perks of Windows VPS Hosting? View answer
Windows VPS supports remote application workloads with VPS Malaysia infrastructure, remote access and upgrade flexibility.
Can I connect from multiple locations? View answer
Yes. You can connect to the VPS with the same details wherever you are and from supported devices.
Where are Windows VPS servers and IPs located? View answer
Servers are located at MY03 Data Center, Malaysia. IPs are located in Malaysia.
What software or application can I install? View answer
You can install and run any software or application you want.
Can I upgrade to a higher plan? View answer
Yes. Windows VPS upgrades are designed to be smooth with no data loss or downtime concerns.
Linux KVM VPS KVM virtualization, NVMe SSD, RAID 10, root access, templates and hosting fit. 11 answers
What is Linux KVM VPS Hosting? View answer
KVM means Kernel-based Virtual Machine, a hypervisor-powered virtualization technology for Linux KVM VPS.
Does your server use NVMe SSD? View answer
Yes. Linux KVM VPS plans are backed by Enterprise Grade NVMe SSD.
Does backup service come with NVMe SSD? View answer
No free backup is included, but Fully Managed Off-Server Backup (R1Soft) can be purchased as an add-on.
What disk system do you use? View answer
VPS Malaysia deploys RAID 10 for high performance.
Do I get root access? View answer
Yes. You have full control over your own server.
Can I reinstall a new OS template? View answer
Yes. Unlimited instant OS reinstall lets you reload a new OS when needed.
Is web hosting compatible with Linux KVM VPS? View answer
Yes, but you need to set up and manage the control panel. Linux VPS does not include panels such as Webmin, cPanel or Kloxo by default.
Do I get a graphical user interface? View answer
No. Linux KVM VPS does not come with a GUI.
What software or application can I install? View answer
You can install and run any software or application you want.
Where are Linux KVM VPS servers and IPs located? View answer
Servers and IPs are located in Malaysia at MY03 Data Center.
Can my plan be upgraded in the future? View answer
Yes. You can upgrade anytime without worrying about data loss or downtime.
Linux VPS Linux OpenVZ-style VPS basics, NVMe SSD, RAID 10, console, root and upgrade options. 12 answers
What is Linux VPS Hosting? View answer
Linux VPS means a Linux-based operating system running on a VPS. Most Linux operating systems are free and Linux VPS is known for being less vulnerable to many common exploits.
Do you use NVMe SSD disk? View answer
Yes. Each plan is backed with Enterprise Grade NVMe SSD.
What disk system do you use? View answer
VPS Malaysia uses RAID 10 for strong performance.
Can I reload a new OS template anytime? View answer
Yes. You can reload a new operating system whenever needed.
Is backup service provided? View answer
No free backup is provided, but Fully Managed Off-Server Backup (R1Soft) can be added.
Do I have console access? View answer
Yes. A built-in KVM console is available from the browser.
Will I get root access? View answer
Yes. You remain in control of your own server.
Does Linux VPS come with GUI? View answer
No. It does not come with a graphical user interface.
Can I host a website with Linux VPS? View answer
Yes, but you need to set up and manage the control panel yourself, or add management service if needed.
What software or application can I install? View answer
You can install and run any software or application you want.
Where are Linux VPS servers and IPs located? View answer
Servers and IPs are located in Malaysia at MY03 Data Center.
Can I upgrade to a higher plan? View answer
Yes. You can upgrade anytime without worrying about data loss or downtime.
cPanel VPS cPanel bundle, prorated billing, configuration fee, NVMe SSD and upgrade path. 9 answers
What is cPanel VPS Hosting? View answer
cPanel VPS Hosting is Linux web hosting with cPanel installed. It helps manage resources and optimize sites without traffic or performance drops.
What is the billing cycle for cPanel VPS? View answer
A prorated billing cycle applies. For example, signing up on 17 October means the billing cycle ends on 30 November with a prorated amount.
What is the cPanel configuration fee? View answer
A one-time RM100 configuration fee is charged. No subsequent configuration payment is required.
Does VPS Malaysia use NVMe SSD disks? View answer
Yes. Each plan is backed by Enterprise Grade NVMe SSD.
Will I get root access? View answer
Yes. You have full control over your server.
What software or application can I install? View answer
You can install and run any software or application you want.
Where are cPanel VPS servers and IPs located? View answer
Servers are at MY03 Data Center and IPs are in Malaysia.
Can I upgrade later? View answer
Yes. You can upgrade anytime without data loss or site downtime concerns.
Do you offer Linux VPS without cPanel? View answer
Yes. Linux OpenVZ VPS and Linux KVM VPS are available without the cPanel bundle.
Web Hosting cPanel web hosting, Softaculous, traffic stats, customization, upgrades and domains. 7 answers
What is cPanel Web Hosting? View answer
cPanel is an industry-standard interface for managing hosting settings. VPS Malaysia cPanel Web Hosting removes the need to operate data centers, servers or hire system administrators.
What is Softaculous? View answer
Softaculous is an auto-installer with hundreds of scripts and PHP classes.
Can I track visitors? View answer
Yes. A stats program is included and uses log files to show impressions, hits and unique visitors.
Where are the servers located? View answer
Servers are located at MY03 Data Center, Malaysia.
Can I customize my hosting plan? View answer
Yes. Choose a package and VPS Malaysia can discuss customization.
Can I upgrade later? View answer
Yes. You can upgrade cPanel Web Hosting without data loss or downtime concerns.
Can I register a domain? View answer
Yes. VPS Malaysia offers domain registration.
Reseller Hosting cPanel reseller hosting, resource allocation, hidden provider support and branding. 8 answers
What is cPanel Reseller Hosting? View answer
Reseller hosting lets clients create resource-specific cPanel accounts and manage their own customers through a user-friendly platform.
Can I allocate data transfer and disk space? View answer
Yes. You can allocate data transfer and disk space when needed.
Will my clients know VPS Malaysia provides the service? View answer
VPS Malaysia stays hidden. Your customers deal with you, while VPS Malaysia remains your core support.
Will VPS Malaysia back me up on customer complaints? View answer
Yes. 24/7 technical support is available for server-related issues.
Will client control panels show VPS Malaysia branding? View answer
By default, client control panels are non-branded. Resellers can modify branding to match their company.
Can I register a domain with VPS Malaysia? View answer
Yes. VPS Malaysia also offers domain registration.
Where are reseller servers located? View answer
Servers are located at MY03 Data Center, Malaysia.
Can I upgrade later? View answer
Yes. You can upgrade without risk of data loss or downtime.
Domain Name Domain basics, TLDs, website/email use and parked domains. 4 answers
What is a domain name? View answer
A domain name is the name and address of your website, allowing users to visit your products or services.
What is a top-level domain? View answer
A top-level domain is the last domain segment, such as .com or .my.
What can I do with a domain name? View answer
You can start a website, create unique email addresses and more when paired with reliable hosting.
How many domains can I park? View answer
Web hosting plans allow unlimited parked domains.
Billing and Invoice Worldwide selling, payment methods, contract terms, hidden costs and money-back guarantee. 5 answers
Do you sell worldwide? View answer
Yes. VPS Malaysia sells VPS services worldwide.
What payment methods do you accept? View answer
VPS Malaysia accepts Online Banking, E-Wallet, PayPal, Bitcoin and altcoins, credit card and manual bank transfer.
Is there any contract? View answer
No. Customers can choose monthly, quarterly, semi-annual or annual subscriptions.
Are there hidden costs? View answer
No. Costs are clearly stated. Extra bandwidth or disk-space usage may add cost, and those prices are stated on the platform.
Is there a trial period or money-back guarantee? View answer
VPS Malaysia offers a 30-day money-back guarantee. Refunds exclude prohibited activity such as hacking, spamming or activity against the terms of service.
Affiliate Program Recurring commission, joining, tracking, payout and referral rules. 22 answers
What is VPS Malaysia's affiliate program? View answer
It lets affiliates earn passive income by promoting VPS Malaysia. Affiliates can receive up to 5% of referred purchases or renewals.
What makes the program stand out? View answer
Affiliates receive recurring commission every time their referee makes a qualifying transaction.
Is it free to sign up? View answer
Yes.
Do I need technical skills? View answer
No technical skills or knowledge are needed.
How do I get started? View answer
Log in to the client area and click Affiliate in the upper menu bar to access your unique referral link.
Where can I share my affiliate link? View answer
You can share it on Facebook, websites, blogs, forums, email lists, Web Hosting Talk, social media or any platform where you have an audience.
Can I get a personal coupon code? View answer
Yes. Open a ticket with VPS Malaysia to request a personal coupon code.
Are there marketing materials I can use? View answer
Yes. VPS Malaysia provides marketing materials for affiliates to promote the brand and hosting services.
What is a unique referral link? View answer
It is a unique affiliate link assigned to you. No two affiliates have the same link, so VPS Malaysia can identify which affiliate introduced each referee.
Where can I get my unique referral link? View answer
Log in to the client area and click Affiliate in the upper menu bar to access your unique referral link. New users can register first.
What is recurring commission? View answer
Recurring commission is money credited every time your referee purchases or renews a hosting plan.
How much can I earn? View answer
There is no earning limit as long as eligible referred purchases or renewals continue. Forex VPS, Windows VPS, Linux VPS, Linux KVM Hosting, cPanel VPS, Web Hosting, Reseller Hosting and Dedicated Server are listed at 5% recurring commission.
How do you track referee spending? View answer
Cookies track who purchased and who referred them. VPS Malaysia keeps a record of purchases from 90 days back.
Where can I check my total earnings? View answer
Log in to the client area and click Affiliate in the upper menu bar. VPS Malaysia also sends monthly performance reports by email.
When are commissions deposited? View answer
Commissions are deposited 30 days after the referee makes payment to help prevent fraudulent orders.
How do I get paid? View answer
Affiliates can receive payment as cash or account credit. VPS Malaysia can transfer to a Malaysia bank account, PayPal account, or credit balance.
What is the minimum withdrawal? View answer
The minimum withdrawal amount is RM100.
How long does withdrawal take? View answer
Payouts are completed within 3 days after withdrawal submission.
What happens if my referee cancels within 30 days? View answer
If a referred customer cancels during the 30-day money-back guarantee period, the affiliate commission is revoked.
Will I get paid if my referee did not use my affiliate link? View answer
No. The referee must use your affiliate link for the system to verify the referral.
Can I buy through my own referral link? View answer
No. Self-purchases are not allowed and can lead to account termination and forfeited commission.
Where can I read the affiliate terms and conditions? View answer
VPS Malaysia publishes affiliate program terms and conditions for detailed program rules.
Service Cancellation Cancellation request methods and same-day mistake recovery. 1 answers
How can I cancel my service? View answer
Open a cancellation ticket or log in to Client Area, go to Services, choose the service, click Cancel, choose immediate or end-of-billing-period cancellation, and submit the request. If you made a mistake, send a ticket before 6pm that day.
Contact Us Fallback paths when the FAQ does not answer the question. 1 answers
Did not find the answer? View answer
Read the Knowledgebase, read the Blog, open a ticket, live chat with VPS Malaysia or call 03 2149 9314.
Still Need Help?
Escalate with the right channel.
If the FAQ does not answer your question, read the Knowledgebase, read the Blog, open a ticket, live chat with VPS Malaysia, or call 03 2149 9314.